Complex Care 24/7
Complex and high intensity support, 24/7
Skilled, nurse-supervised support for people with complex physical and health needs, at home or in SIL.
Overview
Skilled support for complex needs
Some supports need more than a caring worker. They need specific training, a clear clinical plan and oversight from a registered nurse. That's what our complex care teams provide.
We deliver High Intensity Daily Personal Activities (HIDPA), the NDIS term for supports that need extra skills and competency, around the clock where needed, in your own home or in one of our SIL homes.
How we do it differently
- 01
Competency-based teams
Every worker is trained and assessed by our nurses for each person's specific supports.
- 02
Clinical governance
Care plans written and reviewed by registered nurses with your treating team.
- 03
Consistency
A small, stable team who know you, so support is safe and personal.
What's included
High intensity supports we provide
Every plan is different. Choose the supports that suit you, and change them as your needs change.
- Complex bowel care
- Enteral (PEG) feeding and management
- Severe dysphagia management
- Tracheostomy management
- Urinary catheter management
- Ventilator management
- Subcutaneous injections
- Complex wound management
- Epilepsy and seizure management
Who it's for
Support for people of all ages and abilities
We regularly support people living with:
- Spinal cord injury
- Motor neurone disease
- Multiple sclerosis
- Acquired brain injury
- Cerebral palsy
- Complex neurological conditions
Not sure if this is right for you? Talk to our intake team.
“After my injury I didn't think I could live at home again. My team manages my care safely every day, and I'm back doing what I love.”
NDIS funding
How it's funded
High intensity supports are funded at higher price levels in the NDIS Pricing Arrangements. We'll provide a clear quote for your plan.
- Budget
- Core Supports
- Support category
- Assistance with Daily Life (high intensity)
- Pricing
- We charge at or below the NDIS price limits. You'll get a clear service agreement before support starts. No surprises.
Areas we serve
Complex care near you
We support people in every Australian state and territory. Local pages cover 79 Victoria councils, 128 New South Wales councils, 77 Queensland councils, 137 Western Australia councils, 68 South Australia councils, 17 Northern Territory councils and 10 Australian Capital Territory districts: choose yours to see local towns, hospitals, vacancies and team members.
Victoria
Complex care in VictoriaWestern Melbourne (6)
Werribee, Melton, Sunshine, Williamstown and more
Northern Melbourne (6)
Broadmeadows, Epping, Brunswick, Preston and more
Eastern Melbourne (7)
Kew, Doncaster, Box Hill, Glen Waverley and more
Southern Melbourne (8)
Dandenong, Narre Warren, Pakenham, Cheltenham and more
Inner Melbourne (4)
Melbourne CBD, Richmond, St Kilda, Prahran
Barwon South West (9)
Geelong, Torquay, Queenscliff, Colac and more
Grampians (11)
Ballarat, Bannockburn, Bacchus Marsh, Daylesford and more
Loddon Mallee (10)
Bendigo, Gisborne, Castlemaine, Maryborough and more
Hume (12)
Shepparton, Seymour, Alexandra, Euroa and more
Gippsland (6)
Traralgon, Warragul, Wonthaggi, Leongatha and more
New South Wales
Complex care in New South WalesSydney – Central & East (11)
Sydney CBD, Randwick, Bondi, Woollahra and more
Sydney – North (9)
North Sydney, Chatswood, Lane Cove, Hunters Hill and more
Sydney – West (7)
Parramatta, Auburn, Blacktown, Castle Hill and more
Sydney – South West (6)
Bankstown, Fairfield, Liverpool, Campbelltown and more
Central Coast & Hunter (11)
Gosford, Newcastle, Charlestown, Maitland and more
Mid North Coast (5)
Port Macquarie, Kempsey, Nambucca Heads, Bellingen and more
Northern Rivers (7)
Tweed Heads, Byron Bay, Ballina, Lismore and more
Illawarra & Shoalhaven (4)
Wollongong, Shellharbour, Kiama, Nowra
Southern NSW (8)
Bowral, Goulburn, Crookwell, Yass and more
New England & North West (12)
Tamworth, Armidale, Gunnedah, Quirindi and more
Central West & Orana (23)
Orange, Bathurst, Blayney, Molong and more
Riverina & Murray (21)
Wagga Wagga, Griffith, Leeton, Narrandera and more
Far West (4)
Broken Hill, Balranald, Wentworth, Wilcannia
Queensland
Complex care in QueenslandGreater Brisbane (5)
Brisbane CBD, Redcliffe, Logan Central, Ipswich and more
Gold Coast & Sunshine Coast (3)
Southport, Maroochydore, Noosa Heads
South East Queensland hinterland (3)
Beaudesert, Gatton, Esk
Darling Downs & South West (10)
Toowoomba, Warwick, Goondiwindi, Dalby and more
Wide Bay & Burnett (6)
Bundaberg, Hervey Bay, Gympie, Kingaroy and more
Central Queensland (6)
Rockhampton, Yeppoon, Gladstone, Biloela and more
Mackay & Whitsunday (3)
Mackay, Moranbah, Airlie Beach
Central West (6)
Barcaldine, Blackall, Longreach, Winton and more
Townsville & North (7)
Townsville, Ayr, Ingham, Charters Towers and more
North West (8)
Mount Isa, Cloncurry, Julia Creek, Boulia and more
Far North (8)
Cairns, Innisfail, Atherton, Mareeba and more
Cape York & Torres Strait (12)
Cooktown, Hope Vale, Wujal Wujal, Napranum and more
Western Australia
Complex care in Western AustraliaPerth – Central (11)
Perth CBD, Leederville, Victoria Park, South Perth and more
Perth – North (5)
Stirling, Joondalup, Wanneroo, Bayswater and more
Perth – East (8)
Midland, Mundaring, Kalamunda, Belmont and more
Perth – South (6)
Booragoon, Fremantle, East Fremantle, Success and more
Peel (4)
Mandurah, Pinjarra, Waroona, Boddington
South West (12)
Bunbury, Busselton, Margaret River, Capel and more
Great Southern (11)
Albany, Broomehill, Cranbrook, Denmark and more
Wheatbelt (42)
Beverley, Brookton, Bruce Rock, Bindoon and more
Mid West (17)
Carnamah, Nabawa, Coorow, Cue and more
Gascoyne (4)
Carnarvon, Exmouth, Denham, Gascoyne Junction
Pilbara (4)
Tom Price, Newman, Karratha, Port Hedland
Kimberley (4)
Broome, Derby, Halls Creek, Kununurra
Goldfields-Esperance (9)
Coolgardie, Norseman, Esperance, Kalgoorlie and more
South Australia
Complex care in South AustraliaAdelaide – North (4)
Elizabeth, Salisbury, Modbury, Port Adelaide
Adelaide – West (3)
Woodville, Mile End, Glenelg
Adelaide – Central & East (7)
Adelaide CBD, Prospect, Walkerville, Norwood and more
Adelaide – South (3)
Marion, Mitcham, Noarlunga
Adelaide Hills (2)
Stirling, Mount Barker
Barossa, Light & Lower North (4)
Nuriootpa, Gawler, Kapunda, Two Wells
Fleurieu & Kangaroo Island (4)
Goolwa, Victor Harbor, Yankalilla, Kingscote
Murray & Mallee (5)
Murray Bridge, Mannum, Tailem Bend, Karoonda and more
Riverland (3)
Berri, Loxton, Renmark
Limestone Coast (7)
Mount Gambier, Port MacDonnell, Millicent, Naracoorte and more
Yorke & Mid North (11)
Kadina, Maitland, Port Broughton, Balaklava and more
Eyre & Western (11)
Whyalla, Port Lincoln, Cummins, Tumby Bay and more
Far North (4)
Port Augusta, Quorn, Coober Pedy, Roxby Downs
Northern Territory
Complex care in Northern TerritoryGreater Darwin (3)
Darwin CBD, Palmerston, Humpty Doo
Top End (6)
Belyuen, Batchelor, Wagait Beach, Wurrumiyanga and more
Katherine & Big Rivers (4)
Katherine, Ngukurr, Timber Creek, Wadeye
Barkly (1)
Tennant Creek
Central Australia (3)
Alice Springs, Yuendumu, Hermannsburg
Australian Capital Territory
Complex care in Australian Capital TerritoryCanberra – North (3)
Belconnen, Gungahlin, Braddon
Canberra – South (5)
Kingston, Phillip, Weston, Coombs and more
Canberra – East & rural (2)
Hume, Pialligo
Getting started
Starting with us is simple
No pressure, no jargon. Just a conversation about what you need.
- 1
Get in touch
Call, chat or send a referral. We'll respond within one business day.
- 2
Meet & plan
A free meet-and-greet to understand your goals, culture and NDIS plan.
- 3
Match your team
We match workers by skills, language, gender preference and interests.
- 4
Review & grow
Regular check-ins to make sure support keeps working for you.
What does 'high intensity' mean in the NDIS?
High Intensity Daily Personal Activities (HIDPA) are supports that need workers with specific skills and competency, such as tracheostomy care, enteral feeding or complex bowel care.
Are your workers trained for my specific needs?
Yes. Workers complete training and are assessed as competent by a registered nurse for each person's specific supports before working alone.
Will this cost me anything?
Supports are charged to your NDIS plan at or below the NDIS price limits. There are no hidden fees, and we explain everything in a clear service agreement before support starts.
Which areas do you cover?
We deliver support in all Australian states and territories through our own teams and local partners, in metropolitan, regional and rural areas.
Related services
Referrals & enquiries
Let's talk about the support you need
Participants, families and support coordinators can refer in three quick steps. We'll be in touch within one business day.
- 1800 328 885
- contact@wyndhamelitesupportservices.com.au
- Suite 5, Level 1, 4 Main St, Point Cook VIC 3030
Referring a participant with full details? Use our full intake form.
Need an interpreter? Call TIS National on 131 450 and ask them to call us.