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Wyndham EliteSupport Services

Complex Care 24/7

Complex Care 24/7 in Victoria

Skilled, nurse-supervised support for people with complex physical and health needs, at home or in SIL, across all 79 council areas of Victoria, from Melbourne to regional communities.

Enquire now Call 1800 328 885

Overview

What is complex care 24/7?

Some supports need more than a caring worker. They need specific training, a clear clinical plan and oversight from a registered nurse. That's what our complex care teams provide.

We deliver High Intensity Daily Personal Activities (HIDPA), the NDIS term for supports that need extra skills and competency, around the clock where needed, in your own home or in one of our SIL homes.

How we do it differently

  • 01

    Competency-based teams

    Every worker is trained and assessed by our nurses for each person's specific supports.

  • 02

    Clinical governance

    Care plans written and reviewed by registered nurses with your treating team.

  • 03

    Consistency

    A small, stable team who know you, so support is safe and personal.

What's included

High intensity supports we provide

Every plan is different. Choose the supports that suit you, and change them as your needs change.

  • Complex bowel care
  • Enteral (PEG) feeding and management
  • Severe dysphagia management
  • Tracheostomy management
  • Urinary catheter management
  • Ventilator management
  • Subcutaneous injections
  • Complex wound management
  • Epilepsy and seizure management

Who it's for

Support for people of all ages and abilities

We regularly support people living with:

  • Spinal cord injury
  • Motor neurone disease
  • Multiple sclerosis
  • Acquired brain injury
  • Cerebral palsy
  • Complex neurological conditions

Not sure if this is right for you? Talk to our intake team.

“After my injury I didn't think I could live at home again. My team manages my care safely every day, and I'm back doing what I love.”
MarcusParticipant, Geelong

NDIS funding

How it's funded

High intensity supports are funded at higher price levels in the NDIS Pricing Arrangements. We'll provide a clear quote for your plan.

Budget
Core Supports
Support category
Assistance with Daily Life (high intensity)
Pricing
We charge at or below the NDIS price limits. You'll get a clear service agreement before support starts. No surprises.

Victoria

Complex Care 24/7 across Victoria

We deliver complex care 24/7 in 10 regions of Victoria, with registered nurse oversight, a single intake team and support that follows people from hospital to home.

  • Western Melbourne

    6 councils, including Werribee, Melton, Sunshine, Williamstown

  • Northern Melbourne

    6 councils, including Broadmeadows, Epping, Brunswick, Preston

  • Eastern Melbourne

    7 councils, including Kew, Doncaster, Box Hill, Glen Waverley

  • Southern Melbourne

    8 councils, including Dandenong, Narre Warren, Pakenham, Cheltenham

  • Inner Melbourne

    4 councils, including Melbourne CBD, Richmond, St Kilda, Prahran

  • Barwon South West

    9 councils, including Geelong, Torquay, Queenscliff, Colac

  • Grampians

    11 councils, including Ballarat, Bannockburn, Bacchus Marsh, Daylesford

  • Loddon Mallee

    10 councils, including Bendigo, Gisborne, Castlemaine, Maryborough

  • Hume

    12 councils, including Shepparton, Seymour, Alexandra, Euroa

  • Gippsland

    6 councils, including Traralgon, Warragul, Wonthaggi, Leongatha

Our Victoria team

  • Abu Y S Fahim, Disability Support Worker

    Abu Y S Fahim

    Disability Support Worker

    Melbourne West

  • Garang Chau, Disability Support Worker

    Garang Chau

    Disability Support Worker

    Melbourne West

  • Ikenna Aneto, Disability Support Worker

    Ikenna Aneto

    Disability Support Worker

    Melbourne West

  • Farhan Al Rashid, Disability Support Worker

    Farhan Al Rashid

    Disability Support Worker

    Melbourne North

Major hospitals we work with in Victoria

See all hospitals on our hospital discharge page.

Current vacancies in Victoria

  • Point Cook

    Supported Independent Living · 2 of 4 rooms

    SDA: Improved Liveability

    • Private ensuite
    • Near shops & transport
    • 24/7 support
    Enquire about this home

  • Tarneit

    Supported Independent Living · 1 of 3 rooms

    SDA: Fully Accessible

    • Ceiling hoist
    • Wide doorways
    • Backyard garden
    Enquire about this home

  • Werribee

    Short-Term Accommodation · Respite stays

    SDA: High Physical Support

    • Assistive tech
    • Sensory room
    • Weekend stays
    Enquire about this home

  • St Albans

    Supported Independent Living · 1 of 4 rooms

    SDA: Non-SDA home

    • Near Sunshine Hospital
    • Female housemates
    • 24/7 support
    Enquire about this home

  • Geelong

    Medium Term Accommodation · 1 room

    SDA: Fully Accessible

    • Hospital discharge ready
    • Up to 90 days
    • RN oversight
    Enquire about this home

  • Ballarat

    Supported Independent Living · 2 of 3 rooms

    SDA: High Physical Support

    • Ceiling hoists
    • Assistive technology
    • 24/7 support
    Enquire about this home

Areas we serve

Complex Care 24/7 by council area

We support people in every Australian state and territory. Local pages cover 79 Victoria councils: choose yours to see local towns, hospitals, vacancies and team members.

Getting started

Starting with us is simple

No pressure, no jargon. Just a conversation about what you need.

  1. 1

    Get in touch

    Call, chat or send a referral. We'll respond within one business day.

  2. 2

    Meet & plan

    A free meet-and-greet to understand your goals, culture and NDIS plan.

  3. 3

    Match your team

    We match workers by skills, language, gender preference and interests.

  4. 4

    Review & grow

    Regular check-ins to make sure support keeps working for you.

FAQs

Common questions

Can't find your answer? Call us on 1800 328 885.

Do you provide complex care 24/7 across Victoria?

Yes. We support people in all 79 Victoria council areas, from metropolitan Melbourne to regional and remote communities, through our own teams and trusted local partners.

Which Victoria hospitals do you take referrals from?

We work with discharge teams at hospitals across Victoria, including Royal Melbourne Hospital, The Alfred, St Vincent's Hospital Melbourne, Austin Hospital.

What does 'high intensity' mean in the NDIS?

High Intensity Daily Personal Activities (HIDPA) are supports that need workers with specific skills and competency, such as tracheostomy care, enteral feeding or complex bowel care.

Are your workers trained for my specific needs?

Yes. Workers complete training and are assessed as competent by a registered nurse for each person's specific supports before working alone.

Will this cost me anything?

Supports are charged to your NDIS plan at or below the NDIS price limits. There are no hidden fees, and we explain everything in a clear service agreement before support starts.

Related services

Referrals & enquiries

Let's talk about the support you need

Participants, families and support coordinators can refer in three quick steps. We'll be in touch within one business day.

Referring a participant with full details? Use our full intake form.

Need an interpreter? Call TIS National on 131 450 and ask them to call us.

  1. 1. About you
  2. 2. Participant
  3. 3. Support needed
About you