Complex Care 24/7
Complex Care 24/7 in Western Australia
Skilled, nurse-supervised support for people with complex physical and health needs, at home or in SIL, across all 137 council areas of Western Australia, from Perth to regional communities.
Overview
What is complex care 24/7?
Some supports need more than a caring worker. They need specific training, a clear clinical plan and oversight from a registered nurse. That's what our complex care teams provide.
We deliver High Intensity Daily Personal Activities (HIDPA), the NDIS term for supports that need extra skills and competency, around the clock where needed, in your own home or in one of our SIL homes.
How we do it differently
- 01
Competency-based teams
Every worker is trained and assessed by our nurses for each person's specific supports.
- 02
Clinical governance
Care plans written and reviewed by registered nurses with your treating team.
- 03
Consistency
A small, stable team who know you, so support is safe and personal.
What's included
High intensity supports we provide
Every plan is different. Choose the supports that suit you, and change them as your needs change.
- Complex bowel care
- Enteral (PEG) feeding and management
- Severe dysphagia management
- Tracheostomy management
- Urinary catheter management
- Ventilator management
- Subcutaneous injections
- Complex wound management
- Epilepsy and seizure management
Who it's for
Support for people of all ages and abilities
We regularly support people living with:
- Spinal cord injury
- Motor neurone disease
- Multiple sclerosis
- Acquired brain injury
- Cerebral palsy
- Complex neurological conditions
Not sure if this is right for you? Talk to our intake team.
“After my injury I didn't think I could live at home again. My team manages my care safely every day, and I'm back doing what I love.”
NDIS funding
How it's funded
High intensity supports are funded at higher price levels in the NDIS Pricing Arrangements. We'll provide a clear quote for your plan.
- Budget
- Core Supports
- Support category
- Assistance with Daily Life (high intensity)
- Pricing
- We charge at or below the NDIS price limits. You'll get a clear service agreement before support starts. No surprises.
Western Australia
Complex Care 24/7 across Western Australia
We deliver complex care 24/7 in 13 regions of Western Australia, with registered nurse oversight, a single intake team and support that follows people from hospital to home.
Perth – Central
11 councils, including Perth CBD, Leederville, Victoria Park, South Perth
Perth – North
5 councils, including Stirling, Joondalup, Wanneroo, Bayswater
Perth – East
8 councils, including Midland, Mundaring, Kalamunda, Belmont
Perth – South
6 councils, including Booragoon, Fremantle, East Fremantle, Success
Peel
4 councils, including Mandurah, Pinjarra, Waroona, Boddington
South West
12 councils, including Bunbury, Busselton, Margaret River, Capel
Great Southern
11 councils, including Albany, Broomehill, Cranbrook, Denmark
Wheatbelt
42 councils, including Beverley, Brookton, Bruce Rock, Bindoon
Mid West
17 councils, including Carnamah, Nabawa, Coorow, Cue
Gascoyne
4 councils, including Carnarvon, Exmouth, Denham, Gascoyne Junction
Pilbara
4 councils, including Tom Price, Newman, Karratha, Port Hedland
Kimberley
4 councils, including Broome, Derby, Halls Creek, Kununurra
Goldfields-Esperance
9 councils, including Coolgardie, Norseman, Esperance, Kalgoorlie
Major hospitals we work with in Western Australia
See all hospitals on our hospital discharge page.
- Royal Perth HospitalEast Metropolitan Health Service 197 Wellington St, Perth WA 6000Discharge support
- Sir Charles Gairdner HospitalNorth Metropolitan Health Service Hospital Ave, Nedlands WA 6009Discharge support
- Fiona Stanley HospitalSouth Metropolitan Health Service 11 Robin Warren Dr, Murdoch WA 6150Discharge support
- Joondalup Health CampusPublic–private hospital run by Ramsay Health Care Shenton Ave, Joondalup WA 6027Discharge support
- St John of God Midland Public HospitalPublic hospital run by St John of God 1 Clayton St, Midland WA 6056Discharge support
- Armadale Kelmscott Memorial HospitalEast Metropolitan Health Service 3056 Albany Hwy, Mount Nasura WA 6112Discharge support
- Rockingham General HospitalSouth Metropolitan Health Service Elanora Dr, Cooloongup WA 6168Discharge support
- Bunbury Regional HospitalWA Country Health Service – South West Bussell Hwy (cnr Robertson Dr), Bunbury WA 6230Discharge support
- Albany Health CampusWA Country Health Service – Great Southern Warden Ave, Spencer Park WA 6330Discharge support
- Geraldton Health CampusWA Country Health Service – Midwest 51–85 Shenton St, Geraldton WA 6530Discharge support
- Kalgoorlie Health CampusWA Country Health Service – Goldfields Piccadilly St, Kalgoorlie WA 6430Discharge support
- Broome Health CampusWA Country Health Service – Kimberley Robinson St, Broome WA 6725Discharge support
- Hedland Health CampusWA Country Health Service – Pilbara Colebatch Way, South Hedland WA 6722Discharge support
Areas we serve
Complex Care 24/7 by council area
We support people in every Australian state and territory. Local pages cover 137 Western Australia councils: choose yours to see local towns, hospitals, vacancies and team members.
Perth – Central (11)
Perth – North (5)
Perth – South (6)
Peel (4)
South West (12)
Great Southern (11)
Wheatbelt (42)
- Beverley
- Brookton
- Bruce Rock
- Chittering
- Corrigin
- Cuballing
- Cunderdin
- Dalwallinu
- Dandaragan
- Dowerin
- Dumbleyung
- Gingin
- Goomalling
- Kellerberrin
- Kondinin
- Koorda
- Kulin
- Lake Grace
- Merredin
- Moora
- Mount Marshall
- Mukinbudin
- Narembeen
- Narrogin
- Northam
- Nungarin
- Pingelly
- Quairading
- Tammin
- Toodyay
- Trayning
- Victoria Plains
- Wagin
- Wandering
- West Arthur
- Westonia
- Wickepin
- Williams
- Wongan-Ballidu
- Wyalkatchem
- Yilgarn
- York
Mid West (17)
Gascoyne (4)
Pilbara (4)
Goldfields-Esperance (9)
Getting started
Starting with us is simple
No pressure, no jargon. Just a conversation about what you need.
- 1
Get in touch
Call, chat or send a referral. We'll respond within one business day.
- 2
Meet & plan
A free meet-and-greet to understand your goals, culture and NDIS plan.
- 3
Match your team
We match workers by skills, language, gender preference and interests.
- 4
Review & grow
Regular check-ins to make sure support keeps working for you.
Do you provide complex care 24/7 across Western Australia?
Yes. We support people in all 137 Western Australia council areas, from metropolitan Perth to regional and remote communities, through our own teams and trusted local partners.
Which Western Australia hospitals do you take referrals from?
We work with discharge teams at hospitals across Western Australia, including Royal Perth Hospital, Sir Charles Gairdner Hospital, Fiona Stanley Hospital, Joondalup Health Campus.
What does 'high intensity' mean in the NDIS?
High Intensity Daily Personal Activities (HIDPA) are supports that need workers with specific skills and competency, such as tracheostomy care, enteral feeding or complex bowel care.
Are your workers trained for my specific needs?
Yes. Workers complete training and are assessed as competent by a registered nurse for each person's specific supports before working alone.
Will this cost me anything?
Supports are charged to your NDIS plan at or below the NDIS price limits. There are no hidden fees, and we explain everything in a clear service agreement before support starts.
Related services
Referrals & enquiries
Let's talk about the support you need
Participants, families and support coordinators can refer in three quick steps. We'll be in touch within one business day.
- 1800 328 885
- contact@wyndhamelitesupportservices.com.au
- Suite 5, Level 1, 4 Main St, Point Cook VIC 3030
Referring a participant with full details? Use our full intake form.
Need an interpreter? Call TIS National on 131 450 and ask them to call us.