Complex Care 24/7
Complex Care 24/7 in Queensland
Skilled, nurse-supervised support for people with complex physical and health needs, at home or in SIL, across all 77 council areas of Queensland, from Brisbane to regional communities.
Overview
What is complex care 24/7?
Some supports need more than a caring worker. They need specific training, a clear clinical plan and oversight from a registered nurse. That's what our complex care teams provide.
We deliver High Intensity Daily Personal Activities (HIDPA), the NDIS term for supports that need extra skills and competency, around the clock where needed, in your own home or in one of our SIL homes.
How we do it differently
- 01
Competency-based teams
Every worker is trained and assessed by our nurses for each person's specific supports.
- 02
Clinical governance
Care plans written and reviewed by registered nurses with your treating team.
- 03
Consistency
A small, stable team who know you, so support is safe and personal.
What's included
High intensity supports we provide
Every plan is different. Choose the supports that suit you, and change them as your needs change.
- Complex bowel care
- Enteral (PEG) feeding and management
- Severe dysphagia management
- Tracheostomy management
- Urinary catheter management
- Ventilator management
- Subcutaneous injections
- Complex wound management
- Epilepsy and seizure management
Who it's for
Support for people of all ages and abilities
We regularly support people living with:
- Spinal cord injury
- Motor neurone disease
- Multiple sclerosis
- Acquired brain injury
- Cerebral palsy
- Complex neurological conditions
Not sure if this is right for you? Talk to our intake team.
“After my injury I didn't think I could live at home again. My team manages my care safely every day, and I'm back doing what I love.”
NDIS funding
How it's funded
High intensity supports are funded at higher price levels in the NDIS Pricing Arrangements. We'll provide a clear quote for your plan.
- Budget
- Core Supports
- Support category
- Assistance with Daily Life (high intensity)
- Pricing
- We charge at or below the NDIS price limits. You'll get a clear service agreement before support starts. No surprises.
Queensland
Complex Care 24/7 across Queensland
We deliver complex care 24/7 in 12 regions of Queensland, with registered nurse oversight, a single intake team and support that follows people from hospital to home.
Greater Brisbane
5 councils, including Brisbane CBD, Redcliffe, Logan Central, Ipswich
Gold Coast & Sunshine Coast
3 councils, including Southport, Maroochydore, Noosa Heads
South East Queensland hinterland
3 councils, including Beaudesert, Gatton, Esk
Darling Downs & South West
10 councils, including Toowoomba, Warwick, Goondiwindi, Dalby
Wide Bay & Burnett
6 councils, including Bundaberg, Hervey Bay, Gympie, Kingaroy
Central Queensland
6 councils, including Rockhampton, Yeppoon, Gladstone, Biloela
Mackay & Whitsunday
3 councils, including Mackay, Moranbah, Airlie Beach
Central West
6 councils, including Barcaldine, Blackall, Longreach, Winton
Townsville & North
7 councils, including Townsville, Ayr, Ingham, Charters Towers
North West
8 councils, including Mount Isa, Cloncurry, Julia Creek, Boulia
Far North
8 councils, including Cairns, Innisfail, Atherton, Mareeba
Cape York & Torres Strait
12 councils, including Cooktown, Hope Vale, Wujal Wujal, Napranum
Major hospitals we work with in Queensland
See all hospitals on our hospital discharge page.
- Royal Brisbane and Women's HospitalMetro North Health Butterfield St, Herston QLD 4029Discharge support
- Princess Alexandra HospitalMetro South Health 199 Ipswich Rd, Woolloongabba QLD 4102Discharge support
- The Prince Charles HospitalMetro North Health 627 Rode Rd, Chermside QLD 4032Discharge support
- Mater Hospital BrisbaneMater (not-for-profit, public and private) Raymond Tce, South Brisbane QLD 4101Discharge support
- Queen Elizabeth II Jubilee HospitalMetro South Health Kessels Rd, Coopers Plains QLD 4108Discharge support
- Logan HospitalMetro South Health Armstrong Rd, Meadowbrook QLD 4131Discharge support
- Ipswich HospitalWest Moreton Health Chelmsford Ave, Ipswich QLD 4305Discharge support
- Redcliffe HospitalMetro North Health Anzac Ave, Redcliffe QLD 4020Discharge support
- Caboolture HospitalMetro North Health McKean St, Caboolture QLD 4510Discharge support
- Redland HospitalMetro South Health Weippin St, Cleveland QLD 4163Discharge support
- Gold Coast University HospitalGold Coast Health 1 Hospital Blvd, Southport QLD 4215Discharge support
- Robina HospitalGold Coast Health 2 Bayberry La, Robina QLD 4226Discharge support
- Sunshine Coast University HospitalSunshine Coast Health 6 Doherty St, Birtinya QLD 4575Discharge support
- Townsville University HospitalTownsville Health 100 Angus Smith Dr, Douglas QLD 4814Discharge support
- Cairns HospitalCairns and Hinterland Health 165 The Esplanade, Cairns QLD 4870Discharge support
- Toowoomba HospitalDarling Downs Health Pechey St, Toowoomba QLD 4350Discharge support
- Mackay Base HospitalMackay Health 475 Bridge Rd, West Mackay QLD 4740Discharge support
- Rockhampton HospitalCentral Queensland Health Canning St, Rockhampton QLD 4700Discharge support
- Bundaberg HospitalWide Bay Health Bourbong St, Bundaberg QLD 4670Discharge support
- Hervey Bay HospitalWide Bay Health Nissen St, Pialba QLD 4655Discharge support
- Mount Isa HospitalNorth West Health 30 Camooweal St, Mount Isa QLD 4825Discharge support
Areas we serve
Complex Care 24/7 by council area
We support people in every Australian state and territory. Local pages cover 77 Queensland councils: choose yours to see local towns, hospitals, vacancies and team members.
Greater Brisbane (5)
Gold Coast & Sunshine Coast (3)
South East Queensland hinterland (3)
Darling Downs & South West (10)
Wide Bay & Burnett (6)
Central Queensland (6)
Mackay & Whitsunday (3)
Central West (6)
Townsville & North (7)
Getting started
Starting with us is simple
No pressure, no jargon. Just a conversation about what you need.
- 1
Get in touch
Call, chat or send a referral. We'll respond within one business day.
- 2
Meet & plan
A free meet-and-greet to understand your goals, culture and NDIS plan.
- 3
Match your team
We match workers by skills, language, gender preference and interests.
- 4
Review & grow
Regular check-ins to make sure support keeps working for you.
Do you provide complex care 24/7 across Queensland?
Yes. We support people in all 77 Queensland council areas, from metropolitan Brisbane to regional and remote communities, through our own teams and trusted local partners.
Which Queensland hospitals do you take referrals from?
We work with discharge teams at hospitals across Queensland, including Royal Brisbane and Women's Hospital, Princess Alexandra Hospital, The Prince Charles Hospital, Mater Hospital Brisbane.
What does 'high intensity' mean in the NDIS?
High Intensity Daily Personal Activities (HIDPA) are supports that need workers with specific skills and competency, such as tracheostomy care, enteral feeding or complex bowel care.
Are your workers trained for my specific needs?
Yes. Workers complete training and are assessed as competent by a registered nurse for each person's specific supports before working alone.
Will this cost me anything?
Supports are charged to your NDIS plan at or below the NDIS price limits. There are no hidden fees, and we explain everything in a clear service agreement before support starts.
Related services
Referrals & enquiries
Let's talk about the support you need
Participants, families and support coordinators can refer in three quick steps. We'll be in touch within one business day.
- 1800 328 885
- contact@wyndhamelitesupportservices.com.au
- Suite 5, Level 1, 4 Main St, Point Cook VIC 3030
Referring a participant with full details? Use our full intake form.
Need an interpreter? Call TIS National on 131 450 and ask them to call us.