Complex Care 24/7
Complex Care 24/7 in Lismore
Skilled, nurse-supervised support for people with complex physical and health needs, at home or in SIL, for people living across the Lismore City Council (NSW), including Lismore, Goonellabah and Nimbin.
Overview
What is complex care 24/7?
Some supports need more than a caring worker. They need specific training, a clear clinical plan and oversight from a registered nurse. That's what our complex care teams provide.
We deliver High Intensity Daily Personal Activities (HIDPA), the NDIS term for supports that need extra skills and competency, around the clock where needed, in your own home or in one of our SIL homes.
How we do it differently
- 01
Competency-based teams
Every worker is trained and assessed by our nurses for each person's specific supports.
- 02
Clinical governance
Care plans written and reviewed by registered nurses with your treating team.
- 03
Consistency
A small, stable team who know you, so support is safe and personal.
What's included
High intensity supports we provide
Every plan is different. Choose the supports that suit you, and change them as your needs change.
- Complex bowel care
- Enteral (PEG) feeding and management
- Severe dysphagia management
- Tracheostomy management
- Urinary catheter management
- Ventilator management
- Subcutaneous injections
- Complex wound management
- Epilepsy and seizure management
Who it's for
Support for people of all ages and abilities
We regularly support people living with:
- Spinal cord injury
- Motor neurone disease
- Multiple sclerosis
- Acquired brain injury
- Cerebral palsy
- Complex neurological conditions
Not sure if this is right for you? Talk to our intake team.
“After my injury I didn't think I could live at home again. My team manages my care safely every day, and I'm back doing what I love.”
NDIS funding
How it's funded
High intensity supports are funded at higher price levels in the NDIS Pricing Arrangements. We'll provide a clear quote for your plan.
- Budget
- Core Supports
- Support category
- Assistance with Daily Life (high intensity)
- Pricing
- We charge at or below the NDIS price limits. You'll get a clear service agreement before support starts. No surprises.
Northern Rivers
Complex Care 24/7 in Lismore
We deliver complex care 24/7 across the Lismore City Council in Northern Rivers, New South Wales, through our own teams and trusted local partners, with registered nurse oversight and a single intake team for referrals. People in Lismore are usually discharged from Lismore Base Hospital.
Suburbs and towns we cover
- Lismore
- Goonellabah
- Nimbin
Hospitals serving Lismore
We take referrals from discharge teams at these hospitals and support safe transitions home, including from Lismore Base Hospital's regional referral and surgery services.
Nearby areas in Northern Rivers, New South Wales
Getting started
Starting with us is simple
No pressure, no jargon. Just a conversation about what you need.
- 1
Get in touch
Call, chat or send a referral. We'll respond within one business day.
- 2
Meet & plan
A free meet-and-greet to understand your goals, culture and NDIS plan.
- 3
Match your team
We match workers by skills, language, gender preference and interests.
- 4
Review & grow
Regular check-ins to make sure support keeps working for you.
Do you provide complex care 24/7 in Lismore?
Yes. We support people across the Lismore City Council, including Lismore, Goonellabah and Nimbin, through our own teams and trusted local partners.
Can you help with discharge from Lismore Base Hospital?
Yes. We work with discharge teams at Lismore Base Hospital and other hospitals serving Lismore to plan a safe move home or into supported accommodation.
What does 'high intensity' mean in the NDIS?
High Intensity Daily Personal Activities (HIDPA) are supports that need workers with specific skills and competency, such as tracheostomy care, enteral feeding or complex bowel care.
Are your workers trained for my specific needs?
Yes. Workers complete training and are assessed as competent by a registered nurse for each person's specific supports before working alone.
Will this cost me anything?
Supports are charged to your NDIS plan at or below the NDIS price limits. There are no hidden fees, and we explain everything in a clear service agreement before support starts.
Related services
Referrals & enquiries
Let's talk about the support you need
Participants, families and support coordinators can refer in three quick steps. We'll be in touch within one business day.
- 1800 328 885
- contact@wyndhamelitesupportservices.com.au
- Suite 5, Level 1, 4 Main St, Point Cook VIC 3030
Referring a participant with full details? Use our full intake form.
Need an interpreter? Call TIS National on 131 450 and ask them to call us.